The client required a clear, practical review to address avoidable demand and fragmentation across customer contact and repairs, with improvements needed that internal teams could implement in a controlled way.
The client required improved confidence in compliance and asset related information flows, with a focus on assuring data movement across systems, strengthening controls and establishing governance that supported consistent reporting and operational decision making.
The client required an evidence led view of data maturity to support improved reporting, stronger decision making and more consistent operational delivery, with practical actions that internal teams could implement.
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